Connect channels
Channel adapters normalize conversations from Telegram, WhatsApp, Messenger, Viber, and longer-tail partner routes such as LINE, Zalo, KakaoTalk, and WeChat as integrations mature.
Gatelo - Omnichannel messaging CRM
One inbox for client conversations across every channel.
Gatelo is an omnichannel messaging CRM for appointment-led specialists and service businesses. It brings customer threads, context, follow-ups, consent state, and human-approved AI drafts into a familiar messenger-style workspace.
- Product URL
- https://gatelo.app
- Primary users
- Appointment-led specialists and small service businesses
- Category
- Omnichannel messaging CRM
- Status
- In development
Product record
Home
Customer conversations across channels.
Beauty studios, dental practices, tutors, coaches, therapists, and nearby service businesses often start work inside consumer messengers. Gatelo keeps those conversations together while giving the operator a customer profile, appointment timeline, follow-up context, and channel-specific delivery state.
How it works
The product is designed around the everyday loop of a specialist business: messages arrive, context is needed, a next step is scheduled, and the send must be explainable later.
Work from one inbox
Unread state, delivery state, customer identity, history, appointments, and notes sit beside the thread so the operator is not switching between labels, calendars, and spreadsheets.
Schedule and follow up
Scheduling-adjacent workflows help turn a message into a next action: reminder, follow-up, appointment note, or handoff to another operator.
Send with consent and audit
Outbound dispatch is tied to per-channel consent, opt-out state, re-contact windows, idempotent retries, and an audit trail. AI drafts can help, but a person reviews and sends.
What Gatelo is built to do
Gatelo is not a generic sales pipeline and not a booking marketplace clone. The product centers on the conversation, the customer, and the follow-up.
Channel abstraction
A channel adapter layer keeps workflows consistent while each provider keeps its own capabilities, templates, media behavior, windows, and regional limits.
In development
Unified conversation inbox
Messenger-style threads show unread state, delivery receipts, channel badges, and the operator's next best action without hiding provider constraints.
In development
Appointment-led customer profile
Customer identities, conversation history, appointments, notes, and follow-ups are organized around recurring service relationships.
In development
Consent and opt-out engine
Consent records, withdrawal state, re-contact windows, and delivery audits shape what can be sent and what needs review.
In development
AI-drafted replies
AI can classify intent, draft a reply, summarize long threads, and suggest a next action. It does not send by itself; a human reviews and sends.
In development
Reliable dispatch
Outbound messages move through an outbox with retries, idempotency keys, provider receipts, reconciliation, and operator-visible history.
In development
A narrow surface for trust.
The site and product posture are intentionally conservative: describe what is true, keep billing provider-hosted, and make messaging decisions auditable.
Consent-aware messaging
Gatelo is designed around opt-in, opt-out, re-contact windows, and channel-specific policy rather than broad outbound automation.
Provider-hosted payments
Gatelo subscriptions are planned through a Merchant-of-Record provider such as Paddle or Lemon Squeezy. Gatelo would store billing references, not card numbers.
Product-scoped data
The product scope is customer messaging, consent, appointments, follow-up context, delivery state, and support records. Policies are written around that surface.
FAQ
What is Gatelo?
Gatelo is an omnichannel messaging CRM for appointment-led specialists and small service businesses. It brings conversations, customer context, reminders, consent state, and AI-drafted replies into one workspace.
Who is it for?
The primary users are beauty, dental, tutoring, coaching, therapy, wellness, and adjacent service businesses where the relationship starts with appointments and recurring client communication.
Which channels does Gatelo cover?
The product is built around adapters for channels such as Telegram, WhatsApp, Messenger, Viber, LINE, Zalo, KakaoTalk, WeChat partner routes, and more as integrations mature. Longer-tail channels are not presented as all live today.
Does the AI send messages on its own?
No. AI can draft replies, classify intent, summarize a conversation, and suggest a next action. A person reviews the draft and sends the message.
How is consent handled?
Gatelo is designed to keep per-channel consent, opt-out state, re-contact windows, and delivery audit history with the conversation before outbound messages are sent.
Is Gatelo a booking tool?
Gatelo is a messaging CRM with scheduling-adjacent workflows. It helps turn messages into appointment-related actions, but it is not trying to replace booking marketplaces.
What will it cost?
Gatelo is in development. Subscription billing is planned through a Merchant-of-Record provider, and any paid checkout will be clearly presented before launch.
Is my data private?
The product is designed for product-scoped data, provider-hosted billing, consent records, audit trails, and readable policies. The privacy page describes the current intended surface.
Contact
Product, billing, privacy, or partnership questions
Gatelo is in development. For early-access questions, product fit, billing posture, privacy requests, or partnership inquiries, contact the SOV17 operator inbox.