Refund Policy

Before paid checkout is live

If no paid Gatelo checkout has been enabled for you, there is no Gatelo subscription charge to refund. Early-access conversations, product demos, and product-fit discussions are not paid checkout unless explicitly stated.

First subscription charge

When paid subscriptions launch, a first paid subscription charge may be eligible for a refund within 14 days of purchase if the product does not meet expectations or the subscription was purchased by mistake, unless a different provider checkout policy is clearly shown at purchase.

Renewals

Renewal charges are generally non-refundable once the renewal period has started. You can cancel future renewals through the billing-management flow when available or by contacting SOV17 support before the next billing date.

Provider handling

If your purchase is processed by Paddle, Lemon Squeezy, or another Merchant-of-Record provider, that provider may assist with payment-provider, tax, invoice, and refund handling. Bank and card-network processing times may vary.

Exceptions

SOV17 may approve refunds outside this policy when required by law, when a duplicate charge occurs, when access was not provided after a successful payment, or when there is a confirmed billing error.

How to request a refund

• Email hello@sov17.tech.
• Include the product name, account email, purchase date, invoice or provider reference, and reason for the request.
• Do not send full card numbers or sensitive payment credentials.